01
Start from the workspace
Use in-app Support when the problem happened inside Implaced. The case stays connected to the workspace instead of becoming a detached message.
Help from the place where the work happened.
Use Support inside Implaced for product issues, provider requests, and model requests. It keeps the report close to the workspace.
How support works
The best support case starts from the product state.
Implaced Support is not just a mailbox. It is where the team can understand what happened, what the app showed, and which workspace flow needs attention.
02
Describe the failure plainly
Tell us what you tried, what you expected, and what actually happened. A precise report is faster than a long report.
03
Attach evidence only when it helps
Screenshots and logs are useful for blank screens, startup issues, provider failures, layout problems, and agent behavior that needs diagnosis.
04
Keep the thread together
Follow-up decisions, previous replies, and reproduction steps should stay in one case so the team does not restart from zero.
Product issues
Blank screens, failed startup, broken buttons, provider errors, installer problems, and agent behavior that needs a real diagnosis.
Provider requests
Send the provider name, endpoint shape, model list, pricing or credits, caching behavior, and the kind of work you want it to handle.
Model additions
Tell us the model, the provider, and whether it should serve planning, product edits, verification, repair, or general workspace help.
Join the Implaced Discord.
Use Discord for community discussion, preview feedback, and quick signal while the in-app Support flow handles cases that need workspace context.